Short answer
If you’re away, the outside clean can usually still go ahead, as long as I can reach the windows: side gates unlocked or a key arranged, nothing blocking the glass. Inside cleans wait until someone’s home. If you’d rather pause the round while you’re away, tell me and I’ll skip that visit.
Can you still clean the outsides?
Usually, yes. An outside clean doesn’t need you there. I bring my own water, so I don’t need your tap or electricity, and the pole reaches upstairs windows from the ground. What I do need is access:
- Side gates unlocked. If yours is locked, ask me about access.
- No cars or bins in front of windows.
- Windows closed.
Gates, pets and access has more.
What about the insides?
Inside cleans need someone at home, so they wait until you’re back, or until someone you trust can let me in and stay while I work. I won’t ask to be left alone in your home with a key.
Can I pause the round?
Yes. Tell me when you’re going and when you’re back, and we’ll sort out that visit. Tell me early if you can, so I can plan the round. The terms for pausing are in your quote, so there’s nothing hidden.
Will my house look lived in?
That’s not something I can promise, but a clean house front is part of a home looking cared for. If you’d prefer I don’t visit while you’re away, for any reason, just say so.
What if something’s wrong when I’m away?
If I notice something while I’m there, like a broken window, an open door or a gate I can’t close, I’ll let you know the way you asked me to reply. I won’t go into your house or garden beyond what we’ve agreed.
What about longer absences?
If you’re away for months, for work or a long trip, tell me. We can pause the round, or I can keep the outsides going if access is arranged. If the house is empty for sale or rent, a one-off clean before viewings may be all you need.
How do I tell you?
The same way you contacted me first: reply to my message by mobile or email, whichever you gave on the form. Give me the dates and whether you want the outsides done.
What if I forget to tell you?
I’ll arrive as planned. If I can reach the windows, I’ll clean the outsides. If a gate is locked, I’ll clean what I can reach and let you know which windows I couldn’t. Nothing goes wrong, it just means a few windows might wait until the next visit.
Is it safe to leave a gate unlocked while I’m away?
That’s your decision. Some people lock everything and have the outsides done when they’re back. Both are fine.
What about holiday lets and second homes?
If your home is let out or empty for part of the year, the same rules apply: outsides can be done if access is arranged, insides need someone to let me in. Tell me who to contact, and how, if it isn’t you. I’ll only use the contact details you give me.
Will you clean if the house is for sale?
Yes. Clean windows help a house look cared for in photos and viewings. A one-off before photos are taken is common. Tell me the date the photographer is coming, so I can plan around it.
Can you check anything for me while you’re there?
I’m there to clean windows, so I won’t check doors, post or plants. If something obvious catches my eye, like a broken pane, I’ll tell you. For anything more, ask a neighbour or someone you trust.
Common questions
Do you need to know my holiday dates?
Only if you want to pause or change the visit. Otherwise, I’ll come as planned.
Will you knock while I’m away?
I’ll knock if you’d like, but if nobody’s in, I’ll just get on with the outsides.
Can a neighbour let you in for the insides?
Yes, if they’re happy to stay while I work.
Will I still be charged if you skip a visit?
How skipped visits are handled is set out in your quote, so you know before you start.
For homes in Wickford or Rayleigh, get a quote.
